Appeal for Better Coordination Between Civic Departments

Problem (in simple words): When we raise a civic issue, we are often sent from one department to another. Roads may be with one agency, water with another, and drainage with a third. Lack of coordination leads to delay and no clear answer. We need one point of contact or a clear process so that citizens are not passed around.

What we ask: We appeal to the concerned local/State authority to:

• Designate a single window or nodal officer for common civic issues in each ward/zone, who can coordinate between departments and give the citizen one reference number.
• Publish a simple list of which department handles which type of issue, and ensure that frontline staff redirect citizens correctly instead of turning them away.
• Hold regular coordination meetings between civic departments at the local level and use citizen grievance data to identify gaps.

We request that this appeal be placed before the appropriate authority.

Related: Understanding Local Government Roles · Local Governance: Panchayats and Municipalities · How to Raise a Public Issue