From Complaint to Solution: How Citizens Can Raise Issues the Right Way

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TL;DR: Raising an issue the right way means: state the problem clearly, use the official channel, keep proof, and follow up. This post gives three simple steps so your complaint reaches the right desk and gets a response.

Step 1 — Be clear: Write in simple language what the problem is, where it is (e.g. ward, street, landmark), and when you noticed it. Attach a photo if you can. This helps the department act faster.

Step 2 — Use the right channel: Lodge your complaint through the official grievance portal (CPGRAMS for Central, State portal for State) or at the local office. You will get a reference number. Keep it.

Step 3 — Follow up: Note the expected timeline (often shown on the portal). If you get no response by then, use the escalation option (e.g. first appeal). One follow-up is often enough to get the file moving.

Related: How to Raise a Public Issue · Government Responses and Accountability · Petitions