Centre vs State vs Local: Some services are run by the Centre (e.g. railways, central schemes). Many day-to-day services — water, roads, street lights, local sanitation — are with the State or the local body (panchayat or municipality). Your ward councillor or panchayat secretary can often tell you which department handles what.
What you can do: (1) Identify the service (e.g. water, roads) and check whether it is local, State, or Central. (2) Use the right grievance portal — CPGRAMS for Central, your State portal for State issues, local body for ward/gram panchayat. (3) Keep the reference number and follow up. Our documentation has a section on Local Governance and Federal Structure.
Related: Understanding Local Government Roles · How to Raise a Public Issue
